All orders received before 6pm on a working day are dispatched on the next working day. We use Royal Mail First Class service in the UK for all our posts. For larger and heavier items, next day courier services may be used.
For international posts, AirMail service from Royal Mail is used for all our posts. Countries outside European Union may impose their own customs, duties, tariffs, taxes, etc. on item(s) being shipped from United Kingdom. International Customers are responsible for payment of such charges.
Royal Mail First Class posts are usually delivered within 1-2 working days. In some circumstances where it is taking longer, Royal Mail does not consider mail to be lost until 15 working days after dispatch. We hold details of each package sent out and if Royal Mail fails to deliver within 15 working days, we will issue you a full refund and raise a lost item investigation with Royal Mail. Please email firstname.lastname@example.org to let us know of any delivery issues.